Insights for the Infrastructure Era

The AI BDC Promise Is Real. The Vendor Selling It to You Probably Isn't.

Voice AI and AI BDC tools for dealerships have proliferated — and some of them work. Most of them create a new version of the old problem: a vendor-controlled system that intercepts your first-party customer conversations, stores the data in their cloud, and generates reports you can't verify. Here's how to tell the difference.